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Refund Policy

Unless expressly provided in this Clause 6, you shall not be entitled to cancel your purchase of any Product, or return or exchange any Product purchased pursuant to this Agreement and no refunds of any amount paid by you shall be made in the event you cancel your purchase of any Product, or return or exchange any Product purchased pursuant to this Agreement.

You shall promptly notify City Gas if you wish to return or exchange any Product or cancel your agreement to purchase any Product. In the event that you wish to cancel your agreement to purchase any Product or exchange any Product before the Product is delivered to you, City Gas may at its sole discretion consent to such cancellation or exchange, subject to the payment by you of an administrative fee of 10% of the Price. In the event that you wish to cancel your agreement to purchase any Product, or return or exchange a Product after the Product has been delivered to you, City Gas may at its sole discretion consent to such cancellation, return or exchange, provided that:

You notify the Delivery Personnel of your wish to cancel your agreement to purchase the Product, or return or exchange the Product before the Product is installed at the designated premises; and

You make payment of an administrative fee of 20% of the Price or S$50.00, whichever is higher.